{
    "format": "keyespresso",
    "version": 1,
    "exported_at": "2026-09-26T20:33:37+00:00",
    "folders": [],
    "snippets": [
        {
            "title": "Acknowledge a support request",
            "shortcut": ";ack",
            "trigger_options": {},
            "site_scope": {
                "allow": [],
                "deny": []
            },
            "schema_version": 1,
            "document": {
                "type": "doc",
                "schema_version": 1,
                "content": [
                    {
                        "type": "paragraph",
                        "content": [
                            {
                                "type": "text",
                                "text": "Hello "
                            },
                            {
                                "type": "field",
                                "id": "support-acknowledgement_1",
                                "key": "customer_name"
                            },
                            {
                                "type": "text",
                                "text": ","
                            }
                        ]
                    },
                    {
                        "type": "paragraph",
                        "content": [
                            {
                                "type": "text",
                                "text": "Thank you for reaching out. I have logged your request as "
                            },
                            {
                                "type": "field",
                                "id": "support-acknowledgement_2",
                                "key": "reference"
                            },
                            {
                                "type": "text",
                                "text": " and I am looking into it now."
                            }
                        ]
                    },
                    {
                        "type": "paragraph",
                        "content": [
                            {
                                "type": "text",
                                "text": "You can reply to this message with any extra details."
                            }
                        ]
                    },
                    {
                        "type": "paragraph",
                        "content": [
                            {
                                "type": "command",
                                "id": "support-acknowledgement_3",
                                "command": "cursor"
                            }
                        ]
                    }
                ]
            },
            "fields": [
                {
                    "key": "customer_name",
                    "label": "Customer name",
                    "type": "text",
                    "required": true
                },
                {
                    "key": "reference",
                    "label": "Reference",
                    "type": "text",
                    "required": true
                }
            ],
            "status": "draft"
        }
    ]
}