Support
Acknowledge a support request
Let a customer know their request was received.
THE WORDS, BEFORE YOU MAKE THEM YOURS
Hello [Customer name], Thank you for reaching out. I have logged your request as [Reference] and I am looking into it now. You can reply to this message with any extra details.
The personal touches
- Customer name — text, required
- Reference — text, required
Works as rich text and as plain text. Suggested shortcut: ;ack